Last updated: 29 October 2026
What we accept
- We accept returns of defective products that cannot be fixed.
- We do not accept returns of products that are not defective, including change of mind.
- We do not offer exchanges.
Defective products
If a product is defective, contact us within 30 days of delivery so we can inspect it. We will first try to fix the defect. If it cannot be fixed, we will accept the return and refund the purchase price to your original payment method. You need your receipt or proof of purchase. Gift cards and downloadable products cannot be returned.
How to return an item
- Email info@coffeemachinerepairsmelbourne.com.au or call 0424-140-133 with your order details and a description of the defect.
- Bring the item to 34/34 Queens Road, Melbourne, VIC 3004, or post it to that address. Do not send it back to the manufacturer.
- We inspect the item and email you to confirm the outcome.
Shipping and refunds
We pay the reasonable cost of returning a defective product. Approved refunds are paid to your original payment method and may take some days to appear, depending on your bank.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing on this page limits those rights. See our Terms and Conditions for full details.