Last updated: 28 October 2026
Coffee Machine Repairs Melbourne Pty Ltd (ABN 18 701 840 557) (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and your rights, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Coffee Machine Repairs Melbourne Pty Ltd services, repairs and sells espresso machines and grinders for homes and businesses.
34/34 Queens Road, Melbourne, VIC 3004
Phone: 0424-140-133
Email: info@coffeemachinerepairsmelbourne.com.au
What information we collect
- Contact details you give us, such as your name, phone number, email address and address.
- Details about your machine and the fault, when you fill in our assessment or enquiry form, call us or bring a machine in.
- Order and payment details when you buy from our shop or pay an invoice. Card details are handled by our payment providers and are not stored by us.
- Technical information such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies.
- Messages, emails and reviews you send us.
How we use your information
- To assess and repair your machine, give you a quote, and contact you about your job.
- To process orders, payments, deliveries, warranty claims and returns.
- To answer your questions and provide customer support.
- To keep our records, meet our legal and tax obligations, and improve our website and services.
- To send you service reminders or offers, only where you have agreed or the law allows. You can opt out at any time.
Who we share it with
We do not sell your personal information. We share it only with the people and services we need to run the business, such as our job management and enquiry system (Formitize), our website host and website tools, payment providers, accounting software, couriers, and parts suppliers where needed to complete a repair. We may also disclose information when the law requires it. Some of these providers may store data outside Australia.
Cookies and analytics
Our website uses cookies to make the site work, remember your cart and understand how visitors use the site. You can block or delete cookies in your browser settings, but parts of the site may not work properly.
Reviews and third-party sites
Our site shows customer reviews from Google. Our site may also link to other websites, and we are not responsible for their privacy practices.
Security and how long we keep information
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires, then delete or de-identify it.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal requirement to keep it. Email info@coffeemachinerepairsmelbourne.com.au or call 0424-140-133. If you are not happy with how we handle a complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.