Last updated: 29 October 2026
These terms apply to your use of this website and to services and products you buy from Coffee Machine Repairs Melbourne Pty Ltd (ABN 18 701 840 557) (“we”, “us”, “our”), 34/34 Queens Road, Melbourne, VIC 3004. By using our website, booking a service or placing an order, you agree to these terms.
1. Our services
- We assess your machine and give you a quote for any repairs.
- We only start repairs once you have approved the quote. If you decline the quote, you can collect your machine from our store.
- Quotes are based on our assessment. If we find an additional fault during the repair, we will contact you for approval before doing any extra work.
- We use genuine parts for repairs wherever they are available.
- Payment terms are as stated on your quote or invoice.
Assessment fee
Assessments are free where the machine is worth repairing. We may charge for the labour time spent on an assessment in these cases:
- the machine is not worth repairing, meaning the repair cost would exceed 50% of the machine’s recommended retail price (RRP); or
- it appears the assessment is being used only to diagnose the fault, so that the machine can then be repaired by the customer or by another repairer.
If an assessment fee applies, we will tell you before you collect your machine.
2. Repair warranty
Completed repairs include a 3 month warranty on the parts fitted and our labour. The warranty covers the repaired fault and the parts we replaced. It does not cover new faults unrelated to the repair, damage caused by misuse, accidents, lack of regular cleaning or descaling, use of unsuitable products, or repairs by someone else after we return the machine. To make a warranty claim, contact us and bring the machine to our store.
3. Products, prices and orders
- Prices are in Australian dollars and include GST where applicable.
- We try to keep product descriptions, images and prices accurate. If there is an error, we may correct it and contact you before processing your order, and you may cancel it.
- An order is accepted when we confirm it. Products remain our property until payment is received in full.
- Payments are processed securely by our payment providers. We do not store your card details.
- Delivery times are estimates only. Risk in the goods passes to you on delivery.
4. Returns, refunds and exchanges
What we accept
- We accept returns of defective products that cannot be fixed.
- We do not accept returns of products that are not defective, including change of mind.
- We do not offer exchanges.
Defective products
If a product is defective, contact us within 30 days of delivery so we can inspect it. We will first try to fix the defect. If it cannot be fixed, we will accept the return and refund the purchase price to your original payment method. You need your receipt or proof of purchase. Gift cards and downloadable products cannot be returned.
How to return an item
- Email info@coffeemachinerepairsmelbourne.com.au or call 0424-140-133 with your order details and a description of the defect.
- Bring the item to 34/34 Queens Road, Melbourne, VIC 3004, or post it to that address. Do not send it back to the manufacturer.
- We inspect the item and email you to confirm the outcome.
Shipping and refunds
We pay the reasonable cost of returning a defective product. Approved refunds are paid to your original payment method and may take some days to appear, depending on your bank. If you have not received a refund you expect, contact us.
5. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits those rights.
6. Liability
To the extent the law allows, we are not liable for indirect or consequential loss, and our liability for any claim is limited to resupplying the goods or services or paying the cost of having them resupplied. We are not responsible for damage that results from a machine’s age, wear, existing faults or misuse that was not apparent at assessment.
7. Website use and intellectual property
The content on this website, including text, images and logos, belongs to us or our suppliers and may not be copied or reused without our permission. Brand names and product images belong to their respective owners. Our website may link to other sites that we do not control, and we are not responsible for their content.
8. Privacy
We handle your personal information as described in our Privacy Policy.
9. Changes and governing law
We may update these terms from time to time. The version on this page when you order or book applies to that order or booking. These terms are governed by the laws of Victoria, Australia, and you agree to the courts of Victoria.
10. Contact us
Coffee Machine Repairs Melbourne Pty Ltd
34/34 Queens Road, Melbourne, VIC 3004
Phone: 0424-140-133
Email: info@coffeemachinerepairsmelbourne.com.au